Meet Our Team

Introducing Monica Fridy, Customer Service Representative

Monica Fridy, Meet the team

How long have you worked for MH Optical?

9 months.

What do you do at MH Optical?

I answer incoming calls, process orders and resolve customer issues.

What do you like about working for MH Optical?

I can fulfill my passion for customer service; I enjoy helping others.

How do you achieve success in your role?

Constantly seeking knowledge to better understand lens products and processes.

What is your background?

I have been in customer service for over 25 years, but in optical for 20 years as a general manager.

What is the best advice you’ve ever received?

Treat others with the same interest and respect. As Ryan S. says, “cover your tracks!” 

Tell us a surprising or a fun fact about you.

I have a “sickness” for handbags and I love to sing.

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