Introducing Monica Fridy, Customer Service Representative
How long have you worked for MH Optical?
What do you do at MH Optical?
I answer incoming calls, process orders and resolve customer issues.
What do you like about working for MH Optical?
I can fulfill my passion for customer service; I enjoy helping others.
How do you achieve success in your role?
Constantly seeking knowledge to better understand lens products and processes.
What is your background?
I have been in customer service for over 25 years, but in optical for 20 years as a general manager.
What is the best advice you’ve ever received?
Treat others with the same interest and respect. As Ryan S. says, “cover your tracks!”
Tell us a surprising or a fun fact about you.
I have a “sickness” for handbags and I love to sing.
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